Learn about the status of the supplemental claim, higher-level review, or appeal you have filed.

To find out more about your appeal to the Board, visit: https://department.va.gov/board-of-veterans-appeals/

To find out more about your supplemental claim or higher-level review:

Contact the Caregiver Support Line at  855-260-3274.  They won’t be able to give you an exact timeline for when you will receive a decision, but if you are the individual who filed the request, they can tell you the stage of the process your request is in. 

When you submit a supplemental claim or request for higher-level review of a PCAFC decision and mail it to the designated Caregiver Support Program address, it is received by an intake team within the Caregiver Support Program. From there, the request goes through several stages: 

To apply for PCAFC, the Veteran, along with each Family Caregiver applying, must complete and sign a joint application using VA Form 10-10CG.  VA Form can be submitted online.  It can also be downloaded and mailed using the instructions on the form.  

Our decision review and appeals process has 4 steps:

Stage 1: Pending intake – Mail sent to the Caregiver Support Program’s address at VA’s Evidence Intake Center (PO Box 5154), is received by Caregiver Support Program staff. The mail is reviewed to determine if all requirements are met, such as required signatures, any required supporting documentation, etc. If requirements are met and we have the information necessary to proceed with reviewing the case/request, it will be placed in queue for assignment and reviewed in the order it was received. If requirements are not met and additional information is needed, a letter will be issued to individual who submitted the mail, to identify what is needed in order to proceed.  

Stage 2: In queue for assignment – Items in this stage have been reviewed for completeness and are in queue to be assigned to a reviewer.

Stage 3: Assigned and under review – Items in this stage have been assigned to a reviewer and review is underway.

Stage 4: Decision issued – A decision is issued once the review is complete and a decision has been made. Individuals generally can expect to receive a decision via US Postal Mail approximately 10-14 business days.

Request information about a previous PCAFC decision

To request information about a previous PCAFC decision, such as the date a decision was issued or copies of any decision letters, you may submit VA Form 10-306, Request for Information about PCAFC Decisions.

If you are a VA Accredited Representative and would like information about how to request or access information used to inform a PCAFC eligibility determination issued to a Veteran you represent, please refer to Instructions for Accredited Representatives.